OLSEN XBY OLSEN EXPLORATIONBack to Olsen XCommercial policy
Cancellation stops renewal where renewal applies, but normally does not end a current committed term. Charges for a started billing or agreement period are not refundable unless the accepted order states otherwise or mandatory law requires it.
Pilot, onboarding, configuration, data import and consulting reserve specialist capacity. Before work starts, a refund request is assessed against committed costs. After work starts, delivered or committed services and third-party expenses are not refundable.
Report a material service failure or incorrect charge promptly to info@olsenconsult.dk with company name, transaction reference and reason. We will investigate and may correct the charge, restore service, issue credit or approve a refund as appropriate.
Contact info@olsenconsult.dk. Purchases made through Paddle may also be managed through the buyer-support link or customer portal shown on the Paddle receipt.